Privacy Policy
Effective Date: 1/7/2025
At Exceptional Impact, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following types of personal information when you use our platform:
Name, email address, phone number
Billing and payment details
Course enrolment and completion data
Assessment submissions and coaching responses
Website usage (via cookies, IP address, browser/device data)
2. Why We Collect Your Data
Your information is collected to:
Provide access to course content and learning tools
Support personalised coaching and progress tracking
Manage payments and account access
Communicate updates, reminders, and offers
Improve user experience through analytics
3. How We Store and Protect Your Data
We store your data securely through Thinkific’s cloud-based platform and use third-party providers (e.g., Stripe, ConvertKit) for transactions and communications. These services follow global data protection standards.
We do not sell or rent your personal information. Access is limited to authorised personnel and is managed securely.
4. Third-Party Services
We may share data with trusted third parties only when necessary to operate our platform and deliver services. These include:
Payment processors (e.g., Stripe)
Email platforms (e.g., ConvertKit)
Learning analytics tools
5. Your Rights
You may:
Access and correct your personal information
Withdraw consent for marketing communications
Request deletion of your data from our systems
To make any of these requests, email us at [email protected]
6. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
John Smith
Exceptional Impact
📧[email protected]
📞 0435 149 576